Compliance process
Initial enquiry and quotation
Following your enquiry and completion of our application form, we will review the information and provide you with a free estimate.
There are no fees payable until you have accepted our estimate and returned the signed contract that includes the conditions for certification.
We will contact you to start the certification process and the assigned lead auditor will contact you agree on dates for the Stage 1 Audit and provisional dates for the Stage 2 Certification Assessment.
Certification Approval & Surveillance Programme
When your Management System complies with the certified stanard, a certificate of approval is issued, which is valid for three years, subject to satisfactory on-going maintenance of your quality management system. Verification is through an audit surveillance programme that is carried out through yearly surveillance visits organised to fit in with your business requirements.
Use of Certification Mark
You will receive a certification mark and conditions for use with your certificate of approval. It is important that you read the conditions for use as there are clear rules where the certification mark can be used. If you need any further information, please contact info@cinpointadvisors.com
Post compliance
Extensions to scope
Cinpoint Advisors will in response to an application for extension to the scope of a certification already granted, undertake a review of the application and determine any audit activities necessary to decide whether or not the extension may be granted. This may be conducted in conjunction with a surveillance audit.
Reduction in scope
Cinpoint Advisors will reduce the client’s scope of certification to exclude the parts not meeting the requirements, when the client has persistently or seriously failed to meet Cinpoint Advisors requirement for those parts of the scope of certification. Any such reduction shall be in line with the requirements of the standard used for certification.
Complaints and Appeals
On receipt of a complaint or appeal, we will process the case in accordance with our complaints and appeals procedure. An independent panel/person will be appointed to review the case. A copy of our complaints and appeals procedure will be made available upon request.